TAKE FIVE ENTERPRISES PTY LTD trading as The Print and Framing co and Modern Prints
Refunds and Return/Exchange Policy
If for any reason you are not 100% happy with your purchase, please look over the following conditions and contact us at: email@example.com.
Faulty or Damaged Goods
Where an item is found to be faulty within the first 24 hours after delivery or is already damaged on delivery, and the customer notifies Take Five Enterprises Pty Ltd of that fault within the first 24 hours after delivery, then Take Five Enterprises Pty Ltd will either:
- Replace or Repair the faulty Good at our discretion; or
- If we are unable to provide a new replacement, Take Five Enterprises Pty Ltd has the option to offer a full or partial refund dependant on the amount of damage to the product.
- Where a new replacement is available, and the customer elects to receive a refund instead of a replacement, the refund will be for the amount of the purchase price excluding the initial & return delivery cost.
If your item arrives with clear and noticeable damage to its packaging please take photographic evidence and bring to attention of delivery driver/provider. Where Goods are already damaged on delivery, Take Five Enterprises Pty Ltd requires photographic evidence of the damage to be e-mailed to firstname.lastname@example.org before authorising return of the Goods. Where Goods are already damaged on delivery, the customer should indicate this to the delivery driver when signing the proof of delivery and ensure it is noted on the proof of delivery.
Take Five Enterprises Pty Ltd reserves sole discretion to determine whether the Goods are faulty or damaged in accordance with this policy.
Take Five Enterprises Pty Ltd may seek reimbursement of any costs incurred by us if the Product is found to be in good working order.
Change of Heart
As all products sold by Take Five Enterprises Pty Ltd are made to order, unfortunately we do not offer refunds or exchange due to change of heart.